Frequently Asked Questions

Does black/dark frosting stain?

Black frosting and dark colors may have a slight aftertaste due to concentrated dyes and can temporarily stain your teeth—but don’t worry, it’ll come off!

Where are you located?

Our Cafe is located at 2/282 Marathon Boulevard Craigieburn 3064.

How far in advance should I order?

Wedding & Custom Celebration Cakes

  • Advance bookings: 12-18 months
  • Please note these dates fill quickly

Online Store Orders

  • Minimum notice: 1 week

Custom Orders

  • Recommended notice: 2 weeks minimum

While we welcome last-minute requests and will do our utmost to accommodate them, earlier bookings ensure availability

For any specific timing queries, please don't hesitate to contact us. We're here to help make your celebration special!

Can I pick up my cake?

We warmly welcome you to collect your cake from our Craigieburn cafe in Melbourne. Each creation is carefully packaged for safe transport. To ensure a smooth journey home, we provide detailed transportation guidelines with your order confirmation.

Collection Hours:
Thursday - Sunday
8:30 AM - 4:00 PM


Please note: Collection is strictly within these hours to maintain our high standard of service. We appreciate your understanding.

Do you offer delivery?

We regret that delivery services are not available at this time.

Do your cakes have nuts in them?

Please note that several of our cakes contain nuts as ingredients. Additionally, all our products are prepared in a kitchen that handles various nut products. Therefore, all items from our facility may contain traces of nuts.

For detailed ingredient information or specific allergy concerns, please contact our team directly. Your safety is our priority.

Do you offer options to cater to dietary requirements?

While we do not currently offer gluten-free, dairy-free, or vegan cakes, we'd be delighted to connect you with trusted local bakers who specialise in these options. We want to ensure you find exactly what you're looking for!

Please reach out if you'd like a personal recommendation.

Can't see your question?

Please contact us and we can help!

Storing Your Cake

  • Store in refrigerator
  • Remove 1-2 hours before serving
  • Best enjoyed at room temperature
  • Use airtight container
  • Fresh for up to 5-7 days

Safe Handling Tips

  • Always keep cake level when moving
  • Support from underneath
  • Use clean, dry hands
  • Keep the box or board stable
  • Display

    • Choose sturdy surfaces
    • Avoid direct sunlight
    • Keep in cool areas
  • Serving

    • Allow to warm slightly
    • Use clean utensils
    • Warm knife for clean cuts